Privacy Policy

1. Introduction

At Visentis Ltd, we are committed to protecting your personal data and ensuring transparency about how we collect, use, and store information. This Privacy Policy explains our practices regarding personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

By using our website and services, you consent to the collection and processing of your data as outlined below.

2. Who We Are

Visentis Ltd is a consultancy specialising in local government strategy, policy development, and data protection advisory services. Our registered office is:

📍 Visentis Ltd
33 Mayfield Avenue, London W4 1PN
📧 Email: antony.page@visentis.co.uk

Our Data Protection Officer (DPO) is Antony Page. For any data protection queries, please contact antony.page@visentis.co.uk.

3. What Data We Collect

We may collect and process the following types of personal data:

Personal Information: Name, job title, organisation, and contact details (email, address).
Technical Data: IP address, browser type, operating system, and website usage analytics.
Communication Data: Records of emails, contact forms, or correspondence you have with us.
Service Data: Information related to your engagement with our consultancy services.

We do not collect or process special category data (such as health, political, or biometric data) unless explicitly required for a specific project and with your consent.

4. How We Use Your Data

We use your personal data for the following purposes:

✔ Service Delivery – To provide consultancy services, including policy development, strategy workshops (such as the BlueRoom method), and data protection advice.
✔ Client Communication – To respond to enquiries, send updates, and manage service contracts.
✔ Website Analytics – To monitor traffic, improve user experience, and enhance our website’s performance.
✔ Legal Compliance – To fulfil our legal obligations, including regulatory and data protection compliance.

We do not sell, rent, or trade your personal data with third parties.

5. Legal Basis for Processing

We process personal data under the following legal bases:

Legitimate Interest – Where processing is necessary for our business operations, such as client relationship management.
Contractual Obligation – When providing consultancy services to clients.
Legal Compliance – To meet regulatory requirements.
Consent – When you provide explicit consent for marketing or data collection outside our standard operations.

6. Data Retention

We only retain personal data for as long as necessary for the purposes stated in this policy. The retention periods are:

General enquiries: Up to 12 months after the last contact.
Client records: Retained for up to 7 years after the conclusion of the service for legal and accounting purposes.
Website analytics data: Typically stored for up to 26 months before being anonymised or deleted.

7. Data Security

We have implemented appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure. These include:

Secure data storage and encryption where applicable.
Access controls to restrict personal data to authorised personnel.
Regular security reviews to ensure compliance with best practices.

8. Your Rights Under UK GDPR

As a data subject, you have the following rights:

✔ Right to Access – Request a copy of the personal data we hold about you.
✔ Right to Rectification – Correct inaccurate or incomplete data.
✔ Right to Erasure ("Right to be Forgotten") – Request deletion of your data when no longer needed.
✔ Right to Restriction – Limit how we process your data in certain circumstances.
✔ Right to Data Portability – Request transfer of your data to another service provider.
✔ Right to Object – Object to processing based on legitimate interest or direct marketing.
✔ Right to Withdraw Consent – Withdraw your consent at any time for processing based on consent.

To exercise your rights, please contact antony.page@visentis.co.uk. We aim to respond to requests within one month.

9. Third-Party Services & Data Transfers

We may use third-party services (such as cloud storage and analytics providers) to support our operations. If data is transferred outside the UK or EEA, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) or UK adequacy decisions, are in place.

10. Cookies & Tracking

Our website uses cookies to enhance user experience and gather analytics. You can manage your cookie preferences via your browser settings. For more details, please refer to our [Cookie Policy].

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or business changes. Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: